Troubleshooting Router Connectivity


#1

When there is a connectivity problem with one or more routers, you’ll see messages similar to these:

Here are some steps to troubleshoot and solve your router connectivity issue:

1. Ping

Ping vpn.zima.cloud from the router

In Winbox, go to: Tools / Ping
Ping To: vpn.zima.cloud

Latency should be <500ms.

If DNS is not resolving check the default route and DNS.
In winbox, go to: IP / DNS

8.8.8.8 and 8.8.4.4 IP addresses are for Google Public DNS.
You may set other DNS too but those work.

Ping vpn.zima.cloud again to test. It should be working and your router is connected again.

2. Check default firewall rules

To start fresh, go to IP/Firewall and remove all rules that are labelled default configuration.
Or you can adjust existing rules to allow access from 10.214.0.0/16

3. Make sure your routing protocol is not broadcasting ZimaVPN network

To check your configuration, go to IP/Routes and make sure 10.214.0.0/16 is accessible only through ZimaVPN.


Cannot connect Mikrotik to Zima VPN