How to renew a service plan

  1. Go to your monitoring page, select the subscriber which you want to renew the service plan for,
    For example, here we selected sub20:

  1. Once you select the subscriber, notice that the renew button will change to display the cost of renewal.

  2. Click on image.

Click image

Now your subscriber’s service plan has been renewed!

Unable to renew? Learn more here.

Unable to renew

Reasons why you can’t renew:

  • Service plan has no duration: In this case go to service plan and check the duration

  • Balance has been exceeded: Ask for credit transfer from the Parent Balance

  • As a Reseller or Subreseller: you can renew only once the expiration date is reached or the subscriber 's expiry date turns red.