How to renew a service plan

Tutorials and Guides Billing
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  1. Go to your monitoring page, select the subscriber which you want to renew the service plan for,
    For example, here we selected sub20:

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  1. Once you select the subscriber, notice that the renew button will change to display the cost of renewal.
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  2. Click on image.

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Click image

Now your subscriber’s service plan has been renewed!

Unable to renew? Learn more here.

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Unable to renew

Reasons why you can’t renew:

  • Service plan has no duration: In this case go to service plan and check the duration

  • Balance has been exceeded: Ask for credit transfer from the Parent Balance

  • As a Reseller or Subreseller: you can renew only once the expiration date is reached or the subscriber 's expiry date turns red.