Automatic Subscribe Issue

[smart]

Hi Zima Team!
My expire subscribers are automatic renewed by zima system.

[support.zima]

Hello there, thanks for reaching out!

Concerning the auto-renew, please check this link (similar question):

Why system automatic renew customer?

Thanks for reaching out. Yes the auto-renew is the expected behaviour of the system. If you want to stop the auto-renew, you can do that by setting your service price > 0. You can do that from the managers page by editing the assigned service plan retail price to a number > 0. You can find it in this post FAQ 3: https://forum.zima.cloud/t/release-2022-06-17-new-layout-for-service-plans/898/2 Further notes The renew function (and auto-renew) will be later renamed to pay. It will allo…

I detailed there how to remove it and the reason it was implemented and the plan for the future.

Feel free to reach out for any further questions.